Conflict+Resolution

= Conflict Resolution =

 **// "If you have learned how to disagree without being disagreeable, // ** of getting along-- //  ****// whether it be business, family relations, or life itself." // **
 * // then you have discovered the secret


 //Bernard Meltzer, American Law Professor//


 * Conflict is normal. Out of conflict can come creative solutions. But conflict must be resolved, and the manager must have tools to aid in resolving conflict with their employees as well as between employees.**


 * One way to peacefully resolve conflict is for each side**
 * to come together voluntarily
 * to work cooperatively on the issues
 * under the guidance of a trained facilitator


 * The following process should be under the guidance of a trained facilitator.

Bring your conflicted parties together in a private location, and:** > Focus on what the issues are, not who did what > Do not accuse, find fault, call names > Others listen attentively and respectfully without interruption > the other's position //to the listener's satisfaction > (c.f.// Franklin Covey's fifth habit "Seek first to understand, then to be understood//")//
 * Gather information: identify key issues without making accusations
 * Each party states their position and how it has affected them;
 * Each party, in turn, repeats or describes as best they can
 * Parties try to view the issue from other points of view beside the two conflicting ones
 * Parties brain storm to find the middle ground, a point of balance, creative solutions, etc.
 * Each side volunteers what he or she can do to resolve the conflict or solve the problem
 * A formal agreement is drawn with agreed-upon actions for both parties;
 * A procedure is identified should disagreement arise
 * Progress is monitored
 * Progress rewarded or celebrated


 * Conflict resolution should be a voluntary process that**
 * reflects the school's values if applied throughout the school
 * is also modeled and followed by teachers, administrators, and staff
 * will fail if perceived as a process for students only

should feel empowered to speak their mind, feel listened to, and feel they are a critical part of the solution. So also, each is obligated to respect and listen to others, try to understand their point of view; and actively work toward a mutual decision.
 * Each party in collaborative conflict resolution**

mediation by a third, neutral party (as in peer mediation); or arbitration (enforced resolution by a neutral authority) are options
 * If the conflict cannot be resolved** in this manner,

to learn problem solving and conflict resolution strategies. Whether the conflict is a classroom real-life simulation exercise or an on-going emotional experience, learning ways to resolve issues and collaboratively work through responses and solutions will teach you skills that can be applied in other settings. It can help you:
 * Education is an excellent setting**

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 * * accept differences
 * recognize mutual interests
 * improve persuasion skills
 * improve listening skills
 * break the re-active cycle or routine || * learn to disagree without animosity
 * build confidence in recognizing win-win solutions
 * recognize/admit to/process anger and other emotions
 * solve problems! ||


 * Click on this link for even more suggestions for conflict resolution:**

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